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Find answers to common questions about REAL YOUNG, from product features to orders and support—all in one place.
FAQ
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What does "JWS" mean?
JWS stands for Jewelry Wearable Stereo. It means H700 is designed to look like fine jewelry first, and a headphone second. Award-winning design meets premium sound.
Will it hurt my ears if I wear glasses or have small ears?
Nope. Each bud weighs only 10.5g and sits outside your ear canal — no pressure, no pain. The soft G‑hook fits comfortably with glasses and stays put for hours.
Does it leak sound? Can people next to me hear my music?
Very little. H700 uses AudioNav™ to keep sound leakage low, even at higher volumes. Calls stay clear too, thanks to cVc 8.0 noise reduction.
When will I receive my order?
Delivery times depend on your location and the shipping method selected. In general, orders are delivered within 7–15 business days after shipment. Please note that delivery times may vary due to customs clearance or local carrier delays.
How much are the shipping fees and taxes?
We offer free shipping worldwide, and all taxes and duties are included. There are no additional charges beyond the price you see at checkout
What's your return and warranty policy?
30-day returns for any reason — keep like new in original packaging. 12-month warranty on non-user defects. Contact us anytime atsupport@real-young.com.cn; we’ll respond within 24–48 hours.